Hi, I'm Daphne Joseph. I am a Digital Efficiency Technician and Virtual Assistant for Client-based Businesses.
Are you currently taking advantage of the various applications and methods that will allow you to effectively manage your essential processes and your clients’ information to be able to efficiently operate your current business? This is where I can help. We will work together to streamline your daily workflow, optimize your processes, and create room in your schedule to ultimately expand your business to the next level.
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About Me
About my background
Developing With a Passion While Exploring The World.
I am a Supply Chain Management and Marketing graduate from Temple University’s Fox Business School. I stepped into SCM as a distribution operations supervisor with The Estée Lauder Companies where I worked to direct a team of 30+ employees to meet daily productivity goals, process accurate picks, and identify areas for process improvements.
Following this, I moved into a position coordinating inventory and working to improve digital processes for a restaurant supply e-commerce giant that processes on average $6-$15 million in sales per day while communicating with thousands of clients and departmental staff to resolve stock issues.
I have worked on projects ranging from developing SOPs for specialized task groups to target consistent client resolution to reducing time spent on intrinsic processes by identifying alternative systems and methods.
Now, I help client-based businesses just like yours to manage their customer relationships, improve current processes, create SOPs to standardize client results, and create metrics to keep productivity consistent. Are you ready to optimize your business? Shoot me a message in the form below to talk more about how I can support you in achieving your goals!
How I can Support Your Business...
Core Competencies: Excellent Verbal and Written Communication | Action-oriented Self-Starter | Thrives with Problem-Solving in Fast-Paced Environments | Adheres to Crucial Deadlines | Continuous Learner with a Growth-Mindset |
Digital Efficiency
Finding areas to optimize your operations to free up your time
- Create Efficient Daily Workflows
- Structure Effective Client Relationship Management
- Support your time with clients by handling client check-ins and non-routine client questions
- SOP Development
- Process Improvements
- Create meaningful metrics to track your productivity and results over time
- Streamline Process and Task Management
General Administrative Services
Just Looking for a bit of extra support? Here’s how I can help:
- Administrative Tasks:
- Calendar Management
- Email Management
- Data Entry
- Meeting Minutes
- Project Management
- Digital Content
- Social Media digital content creation (posts, cover photos, etc.)
- Follow up with leads or clients
- Primary Source Research
- Market research
- Travel Reservations – Travel Itineraries
- Word Processing and formatting
- Excel data presentation, functions, pivot tables, etc.
- PowerPoint Presentations
- Google Drive
- Zoom Meeting Management
- Lead Generation Strategy
- Elementor for WordPress
Let’s Talk about how I can support your business. Fill out the Form Below!
Just Getting Started
Basic and Flexible- Respond to 60 Emails per Month
- Chat Inquiry Responses Included in the 60 via Email
- Does not Include Monthly Report of Trends
- Does Not Include Phone Call Backs
Regular Support Needed
For a Consistent Need for Customer Support- Respond to 120 Emails per Month
- Answer 10 Chat Inquiry Responses with live Conversation (Anything under 1 minute included for free)
- Monthly Report of Trends
- 5 Phone Call Backs per Month
Full Support Needed
When you need full support, but are not quite ready to hire an agent at a full-time price.- Respond to 200 Emails per Month
- Answer 20 Chat Inquiry Responses with live Conversation
- Monthly Report of Trends
- 10 Phone Call Backs per Month
My Digital Creations Portfolio
This is a collection of social media cover photos, posts, ads, promotion posts, product listing photos, website banners, infographics, and more.
Increase Your Productivity with Virtual Assistance
Customized Strategies to Support Your Specific Business Needs.
How Does it Work..
Step 1: I familiarize myself with your service and product offerings, brand tone, common customer issues, lead times, policies, etc.
Step 2: Save money by only paying for the number of tickets answered. I review all tickets under a ‘call-back system.’
Step 3: Basic Plans have a time frame of email response within 2 hours, request for phone call-back response within 2 hours, and live chat response within 15- 30 minutes.
What You Can Expect From My Customer and Client Support
I answer customer emails with thoughtful, communication that considers your unique branding. Perhaps you need extremely friendly, positive, and bubbly responses, or perhaps you need firm, impactful, and concise responses. I seek to stay consistent with your brand’s tone, and can assist in helping you develop one if you’re not sure where to start!
Need Reporting?
Creating meaningful metrics to measure your productivity and client results over time can reveal areas where you can boost your productivity or bridge gaps to meet your client-based goals. An easy-to-read visual report will make it easy to identify these areas regularly and create improvement goals.
Added Value
Pinpointing the tasks that you must handle yourself versus the tasks that are better delegated will reduce your time spent on non-revenue generating processes, and allow you more time to focus on what produces your profits.
Ready to Get Started?
Contact me by clicking the button right below! Let me take care of supporting your clients and identifying areas for increased efficiency so you can gain back time to effectively manage your business!
What My Clients Says
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Stay In Touch
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